Smart Sight Innovations

Right from the oil and gas sector, agriculture, healthcare, manufacturing to the automobile industry, IoT has found a place in almost every industry. Several studies have pointed out that by the end of 2020, as many as 31 billion IoT devices would be connected to the internet. Almost every device in the network works as a data collector and remains vulnerable to threats. Internet-enabled devices connected to various Wi-Fi networks can prove to be an open invitation for hackers. Thus, developers strive to protect IoT devices and continuously issue patches for covering possible vulnerabilities. Increase In Demand For IoT Data Security Solutions IoT security has helped in creating data security awareness amongst citizens living in countries where the cyber laws are not sufficient enough to deal with hackers. For ensuring the complete protection of the valuable data, adopting IoT security techniques and protocols is a must. The use of Internet of Things technology-powered busin...

The social customer relationship management system is a combination of CRM with multiple social media channels. It enables brands to interact with customers via social media platforms like Facebook, Twitter, WhatsApp, Instagram, etc. Several studies have proved that upgrading from CRM to social customer relationship management system can help in improving customer service, profitability, and strengthening the brand value. Unfortunately, in spite of a rise in demand for social customer service from consumers, some brands have a zero presence on these platforms and rely on old methods like telephone or email helpline. Here’s how SCRM can help brands in boosting their relationship with customers. SCRM Can Help In Staying Relevant For Customers  Trends indicate consumers born after 1981 prefer sharing their complaints via Facebook or Twitter rather than traditional methods like telephonic helpline or emails. Overall around 80 percent of the actions on Facebook as well as Twi...